Lettuce being processed in food production

Food safety management for food producers

Food safety management system, ready for the audit

Centuri is a food safety management system that brings HACCP, non-conformances, complaints and suppliers together in one place, so you're ready when the auditor or Livsmedelsverket (the Swedish Food Agency) arrives.

  • HACCP analysis supported by a decision tree
  • Non-conformances and complaints in the same workflow

Last updated: 21 October 2026

Market-leading customer satisfaction according to Business With 2026

Arla
Polarbröd
Findus
Scandi Standard
Foodmark
Almondy
Agra
Coop

Requirements in food production

What does a food safety management system need to cover?

Food businesses must run self-monitoring based on HACCP, which Livsmedelsverket and the local municipality inspect. Most suppliers to retail also need a certification such as FSSC 22000, BRC or IFS, with annual audits.

HACCP: Self-monitoring and hazard analysis

Hazards must be analysed, critical control points monitored and non-conformances corrected.

FSSC 22000: Certification and audit

The auditor wants to see controlled documents, closed non-conformances and objectives that are followed up.

Traceability: Complaints and suppliers

Complaints must be investigated, and suppliers approved and monitored.

How Centuri helps food producers meet the requirements

What happens when a customer complains?

An example: a customer finds a foreign object in a product. Here's how the complaint is handled in Centuri, from complaint to audit.

  1. Log. Customer service logs the complaint with the batch number, and the case goes straight to the quality team.
  2. Investigate. The quality manager traces the batch and finds the root cause, for example a worn machine part.
  3. Correct. The action is assigned to maintenance, and the HACCP analysis and the work instruction are updated.
  4. Show at the audit. The whole chain is kept together in one case, ready to show the auditor or Livsmedelsverket.
A complaint in Centuri with the four steps log, investigate, correct and show at the audit

Centuri AI

Find the patterns behind complaints

Centuri AI summarises complaints and non-conformances and shows whether the same problem keeps coming back on a line, a product or with a supplier. It suggests actions and helps you find the right instruction quickly.

Centuri AI answers which complaints keep coming back, shows foreign objects from line 2 as the most common cause and suggests replacing the slicer blade

If a deviation occurs, they register it in Centuri. They can do that on a PC or a smartphone and attach photos, and as soon as they hit send, it goes to the quality department to follow up.

Kenneth BuchwaldGroup Quality Coordinator, Scandi Standard

Customer case Scandi Standard

Built to grow with production

Scandi Standard, the largest poultry producer in the Nordics, has expanded Centuri in step with production.

7

Plants in one year. Scandi Standard went from two to seven plants in Centuri in one year (Scandi Standard, 2025).

1

System for the whole chain. Scandi Standard keeps procedures, instructions, non-conformances and complaints in Centuri (Scandi Standard).

Want to see what it looks like in food production?

A woman waving in a video call from her laptop

Why quality managers choose Centuri

Compare Centuri with: SharePoint · CANEA · Addsystems · AM System

Make changes yourself, without consultants

Centuri is no-code. You build workflows, forms and templates yourself instead of buying consultancy hours.

AI across the whole platform

Centuri AI summarises, analyses and answers based on your own approved information, in every module.

Hosted and stored in Sweden

The platform runs in Sweden, without exposure to the US CLOUD Act. Your data never leaves the EU/EEA.

Customers who stay

Market-leading customer satisfaction according to Business With 2026. Aleris has been a customer for 20 years.

Questions about food safety management systems

Can we carry out a HACCP analysis in Centuri?

Yes. In risk management, you carry out the hazard analysis and assess each step, supported by a decision tree to identify critical control points. Each control point can be linked to critical limits, monitoring and actions, and the analysis is updated when a non-conformance shows that something needs to change.

Does Centuri help us prepare for an FSSC 22000 or BRC audit?

Yes. The auditor wants to see controlled documents, closed non-conformances, objectives that are followed up and approved suppliers. In Centuri, everything is in the same system with full history, so you can show the evidence straight away instead of searching through binders and folders before every audit.

How does non-conformance management work in food production?

Non-conformances and complaints are reported in the same workflow, on mobile or desktop. Each case is investigated and given a root cause and actions with an owner and a due date. Centuri sends reminders until the action is done and shows patterns over time, for example by line or product.

Can we follow up our suppliers?

Yes. In register management, you keep suppliers together with approvals, certificates and evaluations. Centuri reminds you before a certificate expires, and non-conformances linked to a supplier appear in the same place. That gives you clear evidence for supplier assessments and audits.

See how Centuri gets you ready for the audit

Here's what happens when you book a demo.

1. Book a time. Choose a time that suits you. The demo takes 30 minutes.

2. See Centuri for your needs. We show you the parts of the platform that meet your needs.

3. Get a proposal. You receive pricing and a plan for getting started. Initial implementation takes 4–8 weeks.