A doctor in conversation with a patient

Quality management for healthcare

Quality management system for healthcare, ready for IVO

Centuri is a quality management system for healthcare that helps care providers work systematically with quality: incident reporting under Lex Maria and Lex Sarah (Swedish patient and care safety rules), controlled procedures and evidence ready when IVO (the Swedish Health and Social Care Inspectorate) reviews your operations.

  • Incident reporting under Lex Maria and Lex Sarah
  • Procedures with read acknowledgements and delegations

Last updated: 4 November 2026

Market-leading customer satisfaction according to Business With 2026

Aleris
Västra Götalandsregionen
Capio
Karolinska University Hospital
Praktikertjänst
Region Jämtland Härjedalen
Attendo
Unilabs
Region Västernorrland
Stockholms Sjukhem
Region Västmanland
Doktor.se
Region Blekinge

Requirements in healthcare

What are the quality requirements in healthcare?

Under rules from Socialstyrelsen (the National Board of Health and Welfare), care providers must have a management system for systematic quality work. That means planning, managing, monitoring, following up and improving your operations, and being able to demonstrate it when IVO reviews you.

Socialstyrelsen: A management system for quality

Processes and procedures must be documented, known to staff and followed up.

IVO: Lex Maria and Lex Sarah

Serious incidents must be investigated and reported to IVO, with actions that are followed up.

GDPR: The Patient Data Act

Patient information must be protected and only accessible to the right people.

How Centuri helps healthcare providers meet the requirements

Document control

Procedures and guidelines with versions, approvals and read acknowledgements, so everyone works to the right version.

What happens when something goes wrong on a ward?

An example: a patient is given the wrong dose of a medicine. Here's how the incident is handled in Centuri, from report to followed-up action.

  1. Report. The nurse reports the incident on a mobile or computer straight after the shift. It takes a few minutes.
  2. Assess. The person responsible assesses the severity and whether the incident must be reported under Lex Maria.
  3. Investigate and correct. The root cause is investigated and actions are assigned, for example an updated procedure for medicines management.
  4. Follow up. Staff acknowledge the new procedure, and the investigation is in one place if IVO asks for evidence.
A wrong medication dose in Centuri with the steps report, assess, investigate and correct, and follow up

Centuri AI

See the patterns in your incidents

Centuri AI summarises incidents and finds patterns across wards, for example when the same type of event keeps recurring. The AI suggests actions and answers questions about your procedures based on your own approved information.

Centuri AI shows that medication incidents recur most, often at evening handover, and suggests a shared checklist

For around 20 years, Aleris has worked with Centuri as our tool for document management. It holds thousands of important governing documents that help us provide the best possible care every day.

Frida EkebergQuality Manager, Aleris Sjukvård AB

Customer case Aleris

The right procedure, every day in care

Aleris has kept its governing documents in Centuri for around 20 years. Today its own AI assistant, Albot, draws its answers from there, so staff find the right procedure straight away.

20

Years as a customer. Aleris has used Centuri for document management for around 20 years (Aleris).

1000+

Governing documents. Thousands of governing documents for care are kept in Centuri (Aleris).

Want to see what it looks like for a care provider?

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Why Centuri

Why quality managers choose Centuri

Compare Centuri with: SharePoint · CANEA · Addsystems · AM System

Make changes yourself, without consultants

Centuri is no-code. You build workflows, forms and templates yourself instead of buying consultancy hours.

AI across the whole platform

Centuri AI summarises, analyses and answers based on your own approved information, in every module.

Hosted and stored in Sweden

The platform runs in Sweden, without exposure to the US CLOUD Act. Your data never leaves the EU/EEA.

Customers who stay

Market-leading customer satisfaction according to Business With 2026. Aleris has been a customer for 20 years.

Questions about quality management systems for healthcare

Does Centuri support Lex Maria and Lex Sarah?

Yes. In Centuri, incidents are reported in a workflow where the person responsible assesses whether the incident must be reported under Lex Maria or Lex Sarah. The investigation, root cause and actions are documented in the same case, so you have the evidence in one place when you report to IVO and when the actions are followed up.

How do we meet Socialstyrelsen's requirements for a management system?

Socialstyrelsen's regulations require care providers to plan, manage, monitor, follow up and improve their operations. Centuri brings processes, procedures, incidents, risks and self-inspections together in one system, so you can show how your quality work is carried out and that procedures are known and followed.

Can we provide evidence when IVO carries out a review?

Yes. All changes to documents, incidents and actions are logged with date and owner. You can show which procedures applied at a given time, who acknowledged them and how an incident was investigated. That makes it easier to respond when IVO requests evidence during an inspection.

How are delegations handled in Centuri?

Delegations are added in training management with a validity period and an owner. Centuri sends a reminder before a delegation expires, so it can be renewed in time. Managers see which staff hold which delegations and training, and can plan staffing accordingly.

How is patient information protected in Centuri?

Centuri runs in Sweden, without exposure to the US CLOUD Act. Permissions control who sees which cases, so sensitive information only reaches the right people. You decide which details are recorded in an incident, in line with the Patient Data Act and GDPR.

See how Centuri supports quality work in healthcare

Here's what happens when you book a demo.

1. Book a time. Choose a time that suits you. The demo takes 30 minutes.

2. See Centuri for your needs. We show you the parts of the platform that meet your needs.

3. Get a proposal. You receive pricing and a plan for getting started. Initial implementation takes 4-8 weeks.