FAQ
Frequently asked questions about Centuri and quality management
Here you'll find answers to the most common questions about Centuri, from how the platform works to what an implementation requires of you. If you can't find the answer, you're welcome to contact us.
About Centuri
What makes Centuri different from other quality management systems?
Centuri is one platform where documents, non-conformances, cases, risks, training and contracts are connected in the same system, rather than separate modules linked together afterwards. The platform is built for regulated industries in the Nordics, all data is stored in Sweden with no exposure to the US CLOUD Act, and because Centuri is no-code, you adapt it yourselves without paying for consultancy hours.
Is Centuri right for us even if we are not ISO certified today?
Yes. Centuri is used by organisations at different stages: some are working towards their first certification, others have been certified for many years and some have no plans to certify at all. The platform helps you build the structure and traceability you need, so your procedures, non-conformances and risks are under control whether or not a certification project is on the horizon.
Does Centuri work for a small organisation?
Yes. Centuri is used by everything from organisations with a handful of users to organisations with thousands of employees. A smaller organisation can start with one module, such as document control, and add more as its needs grow. The price depends on the number of users and modules, so you only pay for what you actually use. How pricing works.
About the platform
Is Centuri web-based, or does it need to be installed?
Centuri is a cloud service that you access in your web browser, with no local installation. Employees can also use Centuri on their phones, for example to report a non-conformance or read a procedure. Hosting is handled by a Swedish hosting partner with data centres in Sweden, and Centuri takes care of updates, so you don't have to maintain servers or install new versions.
About implementation
How long does it take to implement Centuri?
A standard implementation normally takes 4–8 weeks. How long it takes for you depends on how many modules you start with, how your information is structured today and how much time you can set aside yourselves. Because Centuri is no-code, you build your own workflows and templates with support from Centuri, and you don't depend on consultants to get started.
What does an implementation require of us?
Mainly time and commitment. You need an internal project manager, people who can take part in workshops and make decisions as you move from one phase to the next, and someone who drives the implementation and the internal communication. The clearer the responsibilities are from the start, the faster you get up and running and the easier it is to get employees to use the system.
What does Centuri do, and what do we do ourselves during implementation?
Centuri provides the method, the training and the technology. You decide on your ways of working and processes, test and approve the solution, and build internal expertise through super users, who configure the system with support from Centuri. This keeps the knowledge within your organisation and means you can change the system yourselves as your business changes.
Can we start with one module and expand over time?
Yes. The modules are built on the same platform, so you can start with one, such as document control, and add more later without disrupting your operations. The order in which the modules are introduced is decided in the design phase, based on your needs. The information is connected from the start, so a new module can immediately use what is already in the system.
Can we prepare anything before the implementation?
Yes. Before the design phase, you can map your information structure and processes: which document types you have, what your workflows look like and who should have access to what. At the same time, IT can prepare access, AD integration and login requirements. This shortens the implementation and makes the workshops more effective.
Do we need our own IT resources to run Centuri?
No. Centuri is hosted and updated by Centuri, and your own administrators configure and manage the system without writing code. You need neither external consultants nor an in-house IT team for day-to-day operation. IT is usually involved during implementation, for example for login and integrations, but after that the business runs the system itself.
About security and data
Who decides who has access to what in Centuri?
You do. Centuri has built-in role-based access control, down to individual fields in a form. Your organisation decides which roles exist and what each role can read, edit and approve, and you don't need to contact Centuri to change permissions day to day. Read more about security.
What happens to our data if we end the contract?
Your data belongs to you. When the contract ends, your information is exported on request, and all data is then deleted from Centuri's systems within 90 days, in line with backup procedures. During the contract, Centuri only uses the data to deliver the service. You can read more about how data is handled on the Security and hosting page.
About standards
Which ISO standards does Centuri support?
Centuri is used by organisations working to ISO 9001, ISO 14001, ISO 45001 and ISO 13485, among others. The platform supports what the standards have in common: controlled documents, non-conformance management, risk assessments and follow-up of corrective actions. How Centuri supports the requirements in your industry is described on our industry pages.
Couldn't find your answer?
Contact us and we'll help. You'll hear from someone who knows both the platform and quality management.
Andreas Möllås, VP New Business
+46 70 917 97 73 · andreas.mollas@centuri.se