Centuri's case list with a customer complaint, a deviation and a near miss, plus 4 new cases in the last 24 hours

Case management for regulated industries

A case management system that follows every case through to closure

Centuri is a case management system for quality and compliance, with built-in AI. Deviations, audits, improvement actions and customer cases run through automated workflows, hosted in Sweden.

Automated workflows from report to follow-up
AI that spots patterns and suggests actions

Market-leading customer satisfaction according to Business With 2026

Last updated: 4 November 2026

Why a case management system

What is a case management system?

A case management system receives, assigns and follows up cases such as deviations, audits and customer cases, with a traceable history from report to closure. With a system in place, you get three things:

Every incident gets reported

A simple form on your phone means deviations and near misses actually get reported.

Answers ready when the auditor asks

Every step is logged, so you have the answer ready the day the auditor or IVO (the Health and Social Care Inspectorate) asks.

The same mistakes don't happen again

Statistics show where problems recur, so you can fix the root cause.

How does case management work in Centuri?

A case goes through four steps in Centuri's case management software, from report to completed action.

Report. Employees report through a form on their phone or computer, adapted to the type of case.
Assign. The case is routed automatically to an owner, with a deadline and email reminders.
Act. The owner investigates and decides on an action. Centuri AI can suggest actions directly in the case.
Follow up. You can see that the action was carried out and get statistics on recurring problems.

A laptop showing all cases in Centuri, next to the case flow for a customer complaint from report to verified action

From report to action, without chasing anyone

Build workflows without code

Centuri lets you build forms and workflows yourselves with drag-and-drop, without consultants or code.

Checklists, collective cases and recurring cases.

Conditional forms and workflows.

No case gets lost

Centuri assigns every case an owner and sends reminders until it is closed.

Delegation, status and deadlines.

Works on mobile, tablet and desktop.

Secure and traceable

Centuri logs every view and change, down to individual fields in the form.

Permissions by role, unit and group.

Automatic deletion of personal data.

Case management with AI

Spot the patterns before they become problems

Centuri AI analyses deviations, finds patterns and shows links between cases and risks directly in the system. You get suggested actions and improvements in the case, and can analyse several cases at once.

A smiling woman with a laptop, where Centuri AI answers a question about standards and cites its sources

We have built up a robust case management system where deviations are handled in a structured way. This means we can not only solve problems quickly, but also continuously develop our processes and products.

Anna KarlssonQuality/Environment Manager, Wexiödisk

Show us a case, and we'll show you the workflow

Built for your industry requirements

ISO 9001 · Lex Maria · Lex Sarah · Patient Data Act · GDPR · Hosted in Sweden

Healthcare

Report deviations under Lex Maria and Lex Sarah (Swedish patient and social care safety rules), with permissions controlled per part of the form.

Food production

Handle deviations and customer complaints, and follow up actions ahead of FSSC 22000 audits.

Quality control in a woodworking factory

Manufacturing

Bring deviations, complaints and improvement suggestions into one workflow, in line with ISO 9001.

Transport

Life science

Why Centuri

Why quality managers choose Centuri

Compare Centuri with: SharePoint · CANEA · Addsystems · AM System

Make changes yourselves, without consultants

Centuri is no-code. You build workflows, forms and templates yourselves instead of paying for consultancy hours.

AI across the whole platform

Centuri AI summarises, analyses and answers based on your own approved information, in every module.

Operations and data in Sweden

The platform is hosted in Sweden, outside the reach of the US CLOUD Act. Your data never leaves the EU/EEA.

Customers who stay

Market-leading customer satisfaction according to Business With 2026. Aleris has been a customer for 20 years.

FAQ

Questions about case management

What is the difference between case management and non-conformance management?

Non-conformance management is one type of case management. In Centuri, deviations, incidents, audits, improvement actions and customer cases are handled in the same system, with automated follow-up workflows. You gather everything that needs dealing with in one place, instead of having a separate tool for each type.

Are cases assigned to an owner automatically?

Yes. Every deviation or case is assigned an owner and followed up automatically with email reminders. You can also delegate tasks, track status and set deadlines, so no case sits unnoticed. The owner and deadline are visible directly in the case.

Which healthcare regulations does case management support?

Case management is built to support healthcare requirements for deviation reporting under Lex Maria, Lex Sarah, the Patient Data Act and the regulations of Socialstyrelsen (the National Board of Health and Welfare). Permissions can be controlled down to individual parts of a form, and personal data is deleted automatically in line with GDPR.

Can we build our own forms and workflows for different case types?

Yes. Centuri is no-code, so you build forms and workflows yourselves for incidents, audits, improvement actions and customer cases, for example, without writing code or hiring consultants. When a procedure changes, you change the workflow at the same pace.

Can we manage internal audits as cases in Centuri?

Yes. Audits are handled in the same system as deviations and other cases. You record findings and link actions with an owner and due date, so no finding is left unresolved.