For sales and support

The right answer for the customer, straight away

In sales and support, you need up-to-date product information, the right contract and the full history when a customer gets in touch. Centuri brings customer cases, contracts and documentation together in one system.

  • Every customer case reaches the right person
  • Previous cases and knowledge articles appear instantly
  • Complaints are linked to root cause and action

Market-leading customer satisfaction according to Business With 2026

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Customers who use Centuri

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Scandi Standard logotype
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A day in sales and support

What makes it hard to give customers the right answer?

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Outdated product information

Sales and support staff search through old presentations and folders and do not know which version applies.

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Cases end up in the wrong place

Customer cases are forwarded by email, and it takes time before the right person picks them up.

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The same question answered again

The answers sit with individual employees instead of where everyone can find them.

What you get

Customer cases and complaints that lead to improvement

Centuri links the customer's case to your quality work, so the same problem does not come back.

Always up-to-date product information

Product information and instructions are version-controlled, so everyone gives customers the same, current information.

The right case to the right person

Customer cases and complaints are routed automatically to the right person or team, and you can follow the status all the way.

Answers that already exist

Related cases and knowledge articles appear directly in the case, so support never has to start from scratch.

From complaint to root cause

Cases can be linked to the risk register, so the root cause is investigated and fixed instead of the same complaint coming back.

Customer case and complaint in Centuri with status, related cases and a link to risk

The modules sales and support use most

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Case management

Handle audits, customer cases and other matters in automated workflows.

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Contract management

Keep your contracts in one place and stay on top of key dates.

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Document control

Control documents with versions, approvals and read acknowledgements.

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Risk management

Assess risks in a risk matrix and link them to actions.

We have built a solid case management system where non-conformances are handled in a structured way. That means we can not only solve problems quickly, but also continuously develop our processes and products.

Wexiödisk logotypeAnna KarlssonQuality/Environment Manager, Wexiödisk

Why Centuri

Why sales and support teams choose Centuri

Compare Centuri with: SharePoint · CANEA · Addsystems · AM System

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Make changes yourselves, without consultants

Centuri is no-code. You build workflows, forms and templates yourselves instead of buying consultancy hours.

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AI across the platform

Centuri AI summarises, analyses and answers based on your own approved information, in every module.

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Hosting and data in Sweden

The platform runs in Sweden, outside the US Cloud Act. Your data never leaves the EU/EEA.

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Customers who stay

Market-leading customer satisfaction according to Business With 2026. Aleris has been a customer for 20 years.

FAQ

Questions from sales and support

How do sales staff always get up-to-date product information?

Product information, instructions and presentation material are managed in document control, with versions and approvals. Sales and support always reach the latest approved version, on a computer or a phone, and old versions drop out of circulation. When something changes, the people affected can receive a read acknowledgement, so you know everyone has seen the update.

How do we see previous cases for the same customer?

When a case is opened, Centuri shows related cases and knowledge articles, so whoever responds can see what has happened before and how similar questions were solved. The customer does not have to explain the same thing twice, and new employees can give the same answers as experienced colleagues. The full history stays in the case.

How do we share contracts securely within the organisation?

Contracts are kept in contract management with permissions, so each person sees the contracts they need and no more. New contracts are created from approved templates, so the terms are right from the start. Both sales and support know what has been agreed with the customer, without contracts being sent around as email attachments.

How are complaints handled in Centuri?

A complaint is registered as a case and routed to the right person for investigation. If the cause is a quality issue, the case can be linked to a non-conformance or to the risk register, so the root cause is fixed. The customer gets an answer, and the organisation learns from the complaint instead of repeating the same mistake.

See how Centuri gives customers the right answer

Here's what happens when you book a demo.

1. Book a time. Choose a time that suits you. The demo takes 30 minutes.

2. See Centuri for your needs. We show you the parts of the platform that meet your needs.

3. Get a proposal. You receive pricing and a plan for getting started. Initial implementation takes 4-8 weeks.