A woman by a bus in Stockholm

Quality management for transport

Quality management system for transport that works in the field

Centuri is a quality management system for transport that makes it easy for drivers to report non-conformances on their phones, keeps qualifications up to date and shows your quality work when it is assessed in tenders.

  • Non-conformances reported on mobile, right in the field
  • Reminders before driver qualifications expire

Last updated: 4 November 2026

Market-leading customer satisfaction according to Business With 2026

Transdev
Sundfrakt
Entur
Nobina
Destination Gotland
Västanhede

Requirements in transport

What are the quality requirements in transport?

Transport companies must carry out systematic work environment management under the provisions (AFS) of Arbetsmiljöverket (the Swedish Work Environment Authority), secure their loads and have drivers with valid qualifications. Tenders often require ISO 9001 and ISO 14001.

AFS: A safe work environment for drivers

Risks in drivers’ work must be assessed, and near misses and accidents must be investigated.

Load securing: Safe loads and vehicles

Load securing procedures must be known, followed and checked.

Tenders: Quality and environment as requirements

Buyers want to see certification and how non-conformances and objectives are followed up.

How Centuri helps transport companies meet the requirements

What happens when something goes wrong on the route?

An example: a driver notices that a door on the bus keeps jamming. Here’s how the non-conformance is handled in Centuri, within the same week.

  1. Report. The driver reports the issue on their phone at the end of the line, with a photo and the route number.
  2. Assign. The case goes straight to the person responsible at the depot, who assigns it to the workshop.
  3. Fix. The workshop repairs the door and signs off the action in the same case.
  4. Follow up. Traffic control sees that the case is closed and whether the same fault recurs on other vehicles.
A bus door fault in Centuri with the steps report, assign, fix and follow up, and the same fault on other buses

Centuri AI

See where non-conformances occur

Centuri AI summarises non-conformances from the field and shows whether the same problem keeps recurring on a route, at a depot or on a vehicle type. The AI suggests actions and helps drivers find the right procedure quickly.

Centuri AI answers whether the door fault recurs on other buses, with non-conformances by type and a suggested action

Centuri is a flexible tool for creating new case workflows. We have many partners, and it's quick for us to set up a new case workflow for a partner.

Entur

Customer case Entur

New case workflows without waiting for anyone

Entur, which provides ticketing and journey planning for all public transport in Norway, sets up new case workflows in Centuri itself whenever a new partner comes on board.

10000+

Incoming email cases. Entur answers more than 10,000 incoming email cases in Centuri (Entur).

2018

Customer since 2018. Entur chose Centuri when the company was formed as part of the Norwegian railway reform (Entur).

Want to see what it looks like for a transport company?

A woman waving in a video call from her laptop

Why Centuri

Why quality managers choose Centuri

Compare Centuri with: SharePoint · CANEA · Addsystems · AM System

Make changes yourself, without consultants

Centuri is no-code. You build workflows, forms and templates yourself instead of buying consultancy hours.

AI across the whole platform

Centuri AI summarises, analyses and answers based on your own approved information, in every module.

Hosted and stored in Sweden

The platform runs in Sweden, without exposure to the US CLOUD Act. Your data never leaves the EU/EEA.

Customers who stay

Market-leading customer satisfaction according to Business With 2026. Aleris has been a customer for 20 years.

Questions about quality management systems for transport

Can drivers report non-conformances on their phones?

Yes. Drivers report non-conformances and near misses on their phones, with photos and location, as soon as something happens. You build the forms yourself, so they are short and match how you work. The case goes straight to the right owner, which makes non-conformance management in transport faster and more complete.

How do we keep track of drivers’ qualifications?

In training management, you record driving licences, Driver CPC (YKB) and other qualifications with expiry dates. Centuri reminds both the driver and the manager before anything expires, so it can be renewed in time. You see straight away which drivers hold valid qualifications for a given task.

Does Centuri help us demonstrate quality in tenders?

Yes. Buyers often want to see ISO 9001 and ISO 14001 and how non-conformances, objectives and improvements are followed up. In Centuri, the evidence is in one system with its full history, so you can show it in a bid or when the buyer follows up the contract during the operating period.

How do we follow up load securing?

Load securing procedures are published in document control and reach drivers on their phones, in the latest version. Shortcomings are reported as non-conformances and followed up with actions. You can also carry out self-inspections with checklists and see the results by depot or vehicle.

Does Centuri work with many depots and locations?

Yes. You set up the organisation with depots, routes and departments, and every case ends up with the right owner. Management sees the full picture across all locations, while each depot sees its own cases. Road traffic safety practices, such as ISO 39001, can be supported in the same way.

See how Centuri reaches your whole organisation

Here's what happens when you book a demo.

1. Book a time. Choose a time that suits you. The demo takes 30 minutes.

2. See Centuri for your needs. We show you the parts of the platform that meet your needs.

3. Get a proposal. You receive pricing and a plan for getting started. Initial implementation takes 4-8 weeks.