Centuri's list of non-conformances, including delayed antibiotic treatment for sepsis and a fall during patient transfer, with 6 new non-conformances in the last week and a root cause found with AI

Non-conformance management for regulated industries

Non-conformance and CAPA software that drives improvement

Centuri is CAPA software that captures deviations the moment they happen, makes sure the right people know, and documents the investigation and corrective action. With built-in AI and hosting in Sweden.

Report in a minute on mobile or desktop
AI that spots patterns and suggests actions

Last updated: 4 November 2026

Market-leading customer satisfaction according to Business With 2026

Why a non-conformance system

What is non-conformance management?

Non-conformance management is a structured process for identifying, documenting, analysing and correcting events that do not meet your routines and requirements. With a system in place, you get three things:

More non-conformances get reported

A simple form makes it easy to report straight away, instead of on paper or by email.

The root cause is found

Structured investigation and root cause analysis mean you fix the cause, not just the symptoms.

You can see that things improved

Follow-up and statistics show that the action was taken and that the problem did not come back.

How does non-conformance management work in Centuri?

A deviation goes through four steps in Centuri, from report to verified improvement.

Report – The employee reports the deviation in a form on mobile or desktop, as soon as it happens.
Investigate – The right person is notified automatically and investigates the cause, with support for root cause analysis.
Act – The action is decided, assigned an owner and given a deadline. AI can suggest actions.
Follow up – You see that the action was carried out, and statistics show whether the deviation comes back.

A laptop showing all non-conformances in Centuri, next to the flow for a reported fall in care from report and root cause to follow-up

From incident to improvement, with nothing falling through the cracks

Easy to report

Centuri lets employees report deviations on mobile, tablet or desktop, in forms tailored to the type of deviation · Conditional forms · Attachments and photos in the report

The right person, at the right time

Centuri notifies the right people automatically and sends reminders until the deviation is investigated and resolved · Delegation, status and deadlines · Root cause analysis in the case

Traceable and measurable

Centuri logs every step of the deviation, down to individual fields, so the history holds up in an audit · Statistics on recurring deviations · Links to risks and documents

Non-conformance management with AI

Find the patterns behind your non-conformances

Centuri AI analyses deviations, finds patterns and shows how deviations relate to risks. You get suggested actions directly in the case and can analyse many deviations at once, so the same mistake is not repeated.

A smiling woman with a laptop, where Centuri AI answers a question about standards and cites its sources

With the non-conformance management, reporting is more accessible and easier, which makes it easier to spot patterns and act.

Aisha Ndure LundgrenHR Specialist, Stockholms Sjukhem

Want to see how your non-conformances could be handled?

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Built for your industry's requirements

ISO 9001 · Lex Maria · Lex Sarah · HACCP · FSSC 22000 · Hosted in Sweden

Healthcare

Report and investigate deviations under Lex Maria and Lex Sarah, the Swedish rules for reporting patient and care incidents, with the evidence ready when IVO (the Swedish Health and Social Care Inspectorate) asks.

Food production

Handle deviations against HACCP and food safety requirements, and be ready for audits under FSSC 22000.

Transport and logistics

Report deviations in load securing and transport routines straight from the field, on mobile.

Manufacturing

Life science

Why quality managers choose Centuri

Compare Centuri with: SharePoint · CANEA · Addsystems · AM System

Make changes yourself, without consultants

Centuri is no-code. You build workflows, forms and templates yourself instead of buying consultancy hours.

AI across the whole platform

Centuri AI summarises, analyses and answers based on your own approved information, in every module.

Hosted and stored in Sweden

The platform runs in Sweden, without exposure to the US CLOUD Act. Your data never leaves the EU/EEA.

Customers who stay

Market-leading customer satisfaction according to Business With 2026. Aleris has been a customer for 20 years.

Questions about non-conformance management

What is non-conformance management?

Non-conformance management is a structured process for identifying, documenting, analysing and correcting events that do not meet routines and requirements. The aim is to learn from what goes wrong, prevent it from happening again and show that the organisation meets requirements such as ISO 9001 and HACCP. The process runs from report to investigation, corrective action and follow-up.

What should a non-conformance report include?

A non-conformance report describes what happened, where and when, who discovered it and what the consequences were. In Centuri, you tailor the form to the type of deviation, so the right information is captured from the start. Photos and attachments can be added, and the report goes automatically to the person who will investigate it.

Can we verify that corrective actions were actually carried out?

Yes. Centuri shows whether an action following a deviation was actually carried out, who did it and when. Unlike follow-up by email or in Excel, the full history is kept, and statistics show which deviations recur and where in the organisation.

How do we find the root cause of a deviation?

The deviation is investigated in the same workflow it is reported in. The investigator documents the cause directly in the case and links the actions to it. Because similar deviations are gathered in one place, it is easier to see whether the same cause keeps coming back.

Can a deviation be linked to risks and governing documents?

Yes. A deviation can be linked to the routine it concerns and to risks in risk management, so you can see whether a routine needs changing or a risk needs reassessing.