Customer story · Healthcare

Stockholms Sjukhem and Centuri: order and clarity for safe care

Stockholms Sjukhem is one of Sweden's largest non-profit organisations in healthcare and elderly care. With Centuri, it has brought governing documents and non-conformances together in one system, and gained a clear overview and better traceability across the whole organisation.

Published: 4 November 2026 · Customer story · Healthcare

Non-profit

one of Sweden's largest in healthcare and elderly care

ISO 9001

certified quality management system

ISO 14001

certified environmental management system

Customer film

See how Stockholms Sjukhem works with Centuri

Christina Jansson, Quality, Environment and Information Security Manager, and Aisha Ndure Lundgren, HR Specialist, explain how Stockholms Sjukhem brings governing documents and non-conformances together in one system for safe care. The film has English subtitles.

Read the film transcript

Stockholms Sjukhem ensures high quality and safe care with Centuri

As one of Sweden's largest non-profit organisations in healthcare and elderly care, quality and patient safety are at the core of everything we do at Stockholms Sjukhem. Our work is guided by our core values, which are built on commitment, knowledge and care.

I think Centuri has given us a uniform and easy system for the whole organisation. It has made it easier to find, update and follow up documents. With non-conformance management, reporting is more accessible and easier, which makes it easier to find patterns and act.

To live up to our certifications, such as ISO 9001 and ISO 14001, we need a management system that works in practice. Our previous document management solution was hard to use and find things in, and we had several different systems for non-conformance management, which meant we received fewer reports and it was hard to get an overview.

Today we have a clear overview, better traceability and everything in order. Centuri helps us live up to legal requirements, standards and our own ambitions. It is like having tidied your desk - everything is where it should be, and we can focus on what matters most: our patients and residents.

What was the challenge?

The previous document solution was hard to use, and non-conformances were reported in several different systems. This led to fewer reports and a poorer overview. To live up to its ISO 9001 and ISO 14001 certifications, Stockholms Sjukhem needed a management system that works in practice, in everyday work.

How Stockholms Sjukhem uses Centuri

Today, governing documents and non-conformance management are in the same system. Employees find, update and follow up documents in a uniform way, and non-conformances are reported in one place.

When reporting is easier, more non-conformances come in. That makes it easier to see patterns and act in time, in line with the core values of commitment, knowledge and care.

Document management

Governing documents that are easy to find, update and follow up.

Non-conformance management

One way in for all non-conformances, with an overview of patterns and actions.

What has it given Stockholms Sjukhem?

A clear overview, better traceability and everything in order. More non-conformances are reported, and the organisation can focus on what matters most: patients and residents.

Today we have a clear overview, better traceability and everything in order … It is like having tidied your desk - everything is where it should be, and we can focus on what matters most: our patients and residents.

Christina JanssonQuality, Environment and Information Security Manager, Stockholms Sjukhem

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