Document management
Documented procedures that every employee can find and follow.
Customer story · Healthcare
Region Västmanland and Centuri: one shared way of working across the region
Region Västmanland is responsible for healthcare and dental care in the county and is the second largest employer after the City of Västerås. With Centuri and the process tool 2c8, the region has documented procedures and a unified way of working.
Published: 4 November 2026 · Customer story · Healthcare
- 7,000+
users in Centuri
- 20 years
with Centuri as the management system
- First in Sweden
with a process view aligned with knowledge-based management
Customer film
See how Region Västmanland works with Centuri
Karolina Sivert, Project Manager, Johanna Lundin, Central Coordinator of the management system, and Emma Behrens, Head of Quality for Laboratory Medicine, explain how Region Västmanland has worked with Centuri for 20 years. The film is in Swedish with Swedish subtitles.
Read the film transcript
Region Västmanland and Centuri: one shared way of working across the region
Healthcare makes up about 80% of our region, and there we have carried out extensive work linked to knowledge-based management and the nationally decided programme areas. It is about standardising care so that it becomes as equal as possible across the country, and as part of this work we changed our process view in Centuri to match knowledge-based management. We are especially proud of this, because we were the first in Sweden to do it.
Region Västmanland has a certifiable integrated management system. It covers all areas of the region, for example healthcare, regional development, environment and information security. Centuri was rolled out across the region in 2013, which felt natural since laboratory medicine had already used it as the IT support for its accreditation for nine years. Today we have more than 7,000 users in Centuri, and we use the system to manage documents, processes, cases and contracts.
After 20 years with Centuri's management system, our operational needs are still being met. Over time, new modules have been added that have allowed us to develop what was originally just a management system. In addition to case management, which supports our decision-making, and contracts, we are now also introducing the Competence module to make our handling of authorisation records more efficient. This frees up our expertise for our core business.
What was the challenge?
In a large organisation with many professions, from assistant nurses, nurses and doctors to engineers, cooks and carpenters, everyone has to be on board. The challenge was to involve management and all employees, and to convey that the management system is nothing other than “our way of working”.
How Region Västmanland uses Centuri
The region creates documented procedures for both increased patient safety and employee security. The procedures are managed in Centuri document management, and the processes are described in the process tool 2c8.
The region also uses Centuri for case management and for competence and authorisation management.
Process visualization
Processes described in 2c8, linked to the right documents.
What has it given Region Västmanland?
A unified way of working and documented procedures across the region, meeting the requirements of the Swedish National Board of Health and Welfare's regulations on management systems for systematic quality work (SOSFS 2011:9) and the standard SS-EN 15224 for quality in healthcare.