Customer story · Food production

Polarbröd and Centuri: order and control from oven to table and back

Polarbröd is one of Sweden's oldest bakeries and today the country's third-largest producer of bread. With Centuri, Polarbröd has increased the efficiency and quality of its complaint handling and other information processes.

Published: 4 November 2026 · Customer story · Food production

1

shared platform for all complaint cases

All

complaints in the same flow, whoever sends them in

2015

the year the solution went live

What was the challenge?

Polarbröd handled complaints in in-house SharePoint solutions. It was inefficient and slow, and it was hard to get an overview of ongoing cases and upcoming challenges.

How Polarbröd uses Centuri

To centralise, streamline and improve the efficiency of its complaint handling, Polarbröd developed a cloud-based solution built on Centuri Case Management. The solution went live in October 2015.

All complaints are handled in one shared platform, whoever sends them in, with control and follow-up of every case.

Case management

Complaints in one shared flow, with control and follow-up.

What has it given Polarbröd?

Better overview, control, governance and follow-up of all complaint cases, in one single shared platform. Complaint handling has become more efficient and the level of service to customers has increased.

See how Centuri can support your quality work in food production