A solid background in customer service
Michael has more than 20 years of experience in support and customer-facing roles. His career began as early as 1998 in IT support and has since spanned several positions – from phone support and sales to building an entirely new support organization. Among other things, he was responsible for starting and leading a support operation in collaboration with HP in Amsterdam, where he had full freedom to shape ways of working and the team. The common thread has always been the same: working closely with customers and understanding their needs.
Experience from the customer side – a valuable perspective
Most recently, Michael comes from Region Jämtland Härjedalen, where he worked for nearly ten years as a system administrator – five of those years specifically with Centuri. This experience from the customer side gives him a valuable perspective in his new role.
“I’ve been a customer myself and know what expectations you have. It gives me a different understanding in meetings with customers and of how Centuri is used in daily operations” says Michael.
At Centuri, he will primarily work with support – from simpler questions to more technical matters such as upgrades and setting up new customer environments. And what attracts him the most is problem-solving itself.
“The best part is the detective work: recreating a problem, understanding what happened, and finding the solution. I don’t give up until the issue is resolved.”
Not just about delivering a solution – but about listening, understanding, and educating
The step from customer to supplier felt natural. After several years of hands-on experience with the system and a positive view of its functionality, Michael saw the opportunity to contribute to Centuri’s continued development.
In support work, the customer interaction is central. For Michael, it’s not only about delivering a solution – but also about listening, understanding, and preferably explaining the root cause so the customer can feel confident moving forward.
“I want the interaction to feel relaxed yet professional. The customer should feel they’re meeting a real person who genuinely wants to help.”
And what does he hope customers remember after being in contact with him?
“That I do everything I can to resolve their issue – and that they feel confident we take care of them!”
With Michael’s experience, customer focus, and genuine commitment, we further strengthen the vital support function that helps our customers get the most out of Centuri every day. A warm welcome to the team, Michael!
February 9, 2026
