What is a quality management system?

Written by Paula von Porat | Dec 2, 2025 3:53:55 PM

A quality management system is a structured tool that helps organizations ensure quality, comply with regulations and work on continuous improvement. It's not just about documents - it's about managing, monitoring and developing your business in a systematic way.

Why do you need a quality management system?

A well-functioning quality management system provides control, traceability and security - both internally and towards customers, users or supervisory authorities. It brings order to your day-to-day operations and facilitates review, audit and certification.

What does a quality management system contain?

A quality management system can vary depending on the needs of the organization, but often includes the following elements:
✅ Governing documents (procedures, instructions, policies)
✅ Deviation management and improvement proposals
✅ Risk management
✅ Management by objectives and follow-up
✅ Self-checks and internal audit
✅ Roles, responsibilities and communication channels
✅ Traceability and version management

Which industries use quality management systems?

Centuri delivers digital quality management systems to businesses in several different industries, including:
🏥 Healthcare - to meet patient safety and quality of care requirements
🏭 Industry and production - with a focus on ISO certifications and process management
🏛️ Public sector - for example, regions and authorities that want to work process-oriented
🛡️ Energy and infrastructure - where documentation and traceability requirements are high
🎓 Education - to quality assure internal procedures and follow national guidelines

A living quality management system makes a difference

Having a quality management system is one thing - using it actively in everyday life is another. Centuri is designed to be just that: a living, user-friendly and flexible quality management system that works in practice.

Want to know how Centuri can help your organization create structure, monitor quality and simplify daily work?
📩 Contact us - we'd love to show you what it could look like in your organization.