As an Account Executive focusing on the healthcare sector, Linus Brattlöf meets organizations across the country daily – from primary care centers and hospitals to elderly care, both private and public. Even though these organizations differ in size, specialization, and structure, their challenges are often surprisingly similar – and so are the success factors. In this interview, Linus shares his key insights and tips for creating better structure in both daily operations and quality work.
Hi Linus! You meet many different organizations within the healthcare sector. What is the most common challenge when it comes to daily work with quality?
– The issue that becomes apparent almost immediately is fragmentation. Organizations often have good routines and lots of documentation – and above all, a strong engagement in quality and patient safety. The problem is that the information is scattered across many different places. That means no one really has the full picture, and staff spend a lot of time searching for information instead of using it.
What are the consequences of this?
– This creates frustration among staff and costs both time and resources in an already pressured environment. Additionally, the risk of compromised patient safety and unequal care increases when important information doesn’t reach the right person at the right time. It also becomes difficult for management to consistently work with quality through follow-up and improvement.
What step usually has the greatest impact for organizations wanting to move away from these challenges?
– The biggest improvement comes from establishing a consistent structure – meaning that staff know where information is and how to use it. When documents, routines, and follow-ups are collected and easily accessible, the entire way of working changes. You shift from firefighting to more proactive and learning-oriented quality work.
How do you get there in practice?
– The very first step is mapping what actually exists – not to change it immediately, but to make it visible. Often, much more is in place than expected in terms of processes, routines, and documentation.
Then it’s about gathering the fundamental components into a shared interface: documents, deviations, and risks. The goal isn’t always to replace existing systems but to create an overview. Getting a complete picture does wonders – it reduces stress, increases quality, and makes daily work much easier for healthcare professionals.”
How can you tell when an organization "gets the whole picture"?
– It becomes noticeable surprisingly quickly. When documents, processes, and deviations are part of a unified flow, something shifts in the organization. The everyday work becomes calmer, quality improves, and the culture strengthens. Staff find information instantly, they report more – and they report earlier. Management gets better data and can act based on facts instead of gut feeling. I often describe it as someone ‘turning on the light’. Everything becomes easier to see – and therefore easier to follow up and improve.
How does Centuri help healthcare organizations move from system chaos to structure?
– At Centuri, we have extensive experience working with both public and private healthcare providers, giving us valuable insights into the challenges – and, above all, the solutions that actually work. Based on this, we’ve developed a packaged solution that makes it easy for healthcare organizations to quickly establish a modern, clear, and sustainable quality management system. The solution builds on our most proven methods – translated into a pre-built structure that’s easy to adapt to each organization’s specific needs.
The solution includes ready-made flows for document management, deviation and risk management, as well as reports that provide instant overview. Everything is gathered in one platform where the flows communicate with each other. Deviations generate insights for risk management, which in turn provide valuable input for new routines and policies for updated documentation. It becomes a complete cycle that continuously builds on ongoing improvement with quality at the center.
At Centuri, we want to do more than deliver a system – we want to create real conditions for safety, learning, and continuous improvements in healthcare.
Identify bottlenecks and frustration points. Whether it’s systems that don’t communicate or too much manual handling, the first step to creating change is identifying what’s causing friction.
The fewer steps and the clearer the structure, the greater the compliance. When staff quickly find the right documents and can easily report deviations, both quality and job satisfaction increase.
Ensure that documentation, routines, deviations, and follow-ups exist in a shared interface. This reduces stress, increases compliance, and gives management a clearer view of operations.
Many organizations overestimate their unique needs. Standardized flows based on your sector and organization type save time, reduce errors, and make the organization less dependent on individuals. You don’t need to reinvent the wheel.
When processes are simple, clear, and easy to navigate, it becomes easier for staff to report, follow up, and contribute to learning. Structure is the foundation of a sustainable quality culture.
Book a meeting with Linus. He’ll gladly show how our packaged solution can give you structure, safety, and more time for patients and service users from day one.